![]() If there are unsupported fields, users will be redirected to the portal to raise a ticket. Add watchers to problemsCategory: IT Service ManagementAs a part of the modern problem view, you can now add watchers to your problems to let other agents monitor and view your problems. More details here. Freddy Copilot Beta now available on the Pro planCategory: IT Service ManagementNote: This is currently supported only in English. Empower high-performing IT staff with generative AI-powered productivity and efficiency tools - now on the Pro plan. ![]() ![]() For Pro and Enterprise plans will be available on Oct 30th 2023.Product version: 2023.R10L.01New Features and EnhancementsĞnable workspace users to raise tickets from Microsoft Teams using ServiceBot Add watchers to problems Freddy Copilot Beta now available on the Pro plan Parameter duplication for ticket associations Access restrictions on curated reports Improved user module for reporting Major Incident Management now generally available Import subscribers to Status Page & create custom domain Add multiple responder groups via workflows Escalation policies for On-Call Management Larger alert payloads, more tags, & reduced noise Enhanced context for service status Workflow Management for Enhanced Enterprise Performance Improved SaaS usage data for Slack integration Associate software to users and assets GCP Cloud Discovery Discovery Agent Windows 3.3.0 Easily discover Test Runs, Plans and Versions within Projects Restricted groups available in all workspaces Enhancements in agent and requestor profiles Important updates Reminders for upcoming upgrades and deprecations Bug Fixes New Features and Enhancements Enable workspace users to raise tickets from Microsoft Teams using ServiceBotCategory: IT Service ManagementWorkspace users can now use ServiceBot on Microsoft Teams to quickly raise tickets right from within the collaboration app. Note: This is applicable only for ticket forms that use fields supported by ServiceBot. ![]() ![]() Note: All the features/enhancements below will be available on Starter and Growth plans on Oct 18th 2023. ![]()
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